This California Notice at Collection applies to California residents and supplements the GridHome Group Privacy Policy.
GridHome Group LLC ("GridHome Group," "we," "us," or "our") collects personal information through websites, platforms, tools, forms, applications, communications, and related services operated under the GridHome Group, LocalProRepairs, TradeHomeBase, and TradeFieldWork brands, including gridhomegroup.com, localprorepairs.com, tradehomebase.com, tradefieldwork.com, and related webpages, applications, hosted services, and communications (collectively, the "Services").
This Notice explains the categories of personal information we may collect, the purposes for which we collect and use that information, whether we sell or share personal information, and how long we retain personal information.
1. Categories of Personal Information We May Collect
Depending on how you interact with the Services, we may collect the following categories of personal information.
a. Identifiers
Examples include: name; email address; phone number; mailing address, if provided; account name; IP address; device identifiers; and similar identifiers.
b. Customer records information
Examples include: billing contact information; business contact information; account records; support records; transaction-related records; and communications with us.
c. Commercial information
Examples include: subscription records; purchase history; payment status; invoice history; plan information; service interests; project interests; budget ranges; timing preferences; and communications preferences.
d. Professional or employment-related information
Examples include: company name; business name; job title; role; trade or service category; business profile details; license or insurance information you choose to provide; and other professional information submitted through the Services.
e. Internet or other electronic network activity information
Examples include: browser information; device information; operating system; usage logs; search queries; filter selections; pages viewed; clicks; session activity; navigation activity; interaction data; referring URLs; email interaction data; and log, diagnostic, crash, and performance data.
f. Geolocation-related information
Examples include: ZIP code; city; county; state; location information you choose to provide; and approximate location inferred from IP address.
We do not collect precise geolocation unless we provide any additional notice and obtain any consent required by applicable law.
g. User-submitted content
Examples include: form submissions; messages; support requests; survey responses; calculator inputs; planning inputs; project descriptions; home or repair details; budget information; timing preferences; free-text notes; preferences; project files; photos; documents; estimates; bids; proposals; contracts; invoices; RFIs; submittals; change orders; closeout records; communications; and other information you choose to upload, create, generate, submit, or store through the Services.
h. Cookies and similar technology data
Examples include: cookie identifiers; pixels; SDK data; local storage identifiers; analytics identifiers; session data; device data; usage data; and interaction data.
i. Inferences
We may create limited inferences from your use of the Services, such as suggested resources, planning outputs, category recommendations, workflow suggestions, content personalization, or product recommendations based on your interactions with the Services.
j. Sensitive personal information
We do not request sensitive personal information through general forms, calculators, planning tools, or educational features.
Please do not submit Social Security numbers, government identification numbers, financial account numbers, medical information, information about children, precise geolocation, highly sensitive legal or insurance details, or other sensitive personal information unless the relevant Service specifically requests it and you have the right to provide it.
If account-related functionality is used, we may collect information needed to secure and manage account access, such as login credentials or authentication-related information.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.
2. Purposes for Collection and Use
We may collect and use personal information for the following business and commercial purposes:
- to provide, operate, maintain, and improve the Services;
- to provide LocalProRepairs educational resources, planning tools, calculators, cost ranges, guides, and related site features;
- to provide TradeHomeBase and TradeFieldWork software features, including estimating, proposals, project documentation, job management, invoicing, communications, workflow tools, and related features;
- to create, administer, authenticate, and secure accounts;
- to process subscriptions, payments, renewals, invoices, and related transactions;
- to support collaboration, communications, document handling, and workspace features;
- to respond to inquiries, requests, support messages, and other communications;
- to personalize content, planning outputs, workflow suggestions, and resource recommendations;
- to analyze traffic, usage patterns, site performance, product engagement, and feature usage;
- to improve search results, cost-estimation logic, content organization, user experience, and product functionality;
- to send service-related, administrative, security, account, billing, and legal notices;
- to send newsletters, updates, educational content, product announcements, and marketing communications where permitted by law;
- to debug, troubleshoot, test, maintain, and improve the Services;
- to detect, investigate, and prevent fraud, spam, abuse, misuse, unauthorized activity, and security incidents;
- to enforce our Terms of Service and other agreements;
- to comply with legal obligations; and
- to protect the rights, safety, security, and property of GridHome Group, our users, and others.
3. Disclosure of Personal Information
We may disclose the categories of personal information listed above to:
- service providers and contractors that support hosting, infrastructure, analytics, communications, email delivery, customer support, security, debugging, document storage, payment processing, and similar business functions;
- payment processors and financial service providers, where applicable;
- professional advisors, including attorneys, accountants, auditors, insurers, consultants, and similar advisors;
- authorized users, administrators, project participants, homeowners, contractors, subcontractors, customers, or other participants within a workspace, project, or account, according to permissions and workflows;
- third parties when you direct us to disclose information, use integrations, invite users, share documents, or otherwise use the Services to transmit information;
- government authorities, courts, law enforcement, or other parties where required or permitted by law; and
- parties involved in an actual or proposed merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar corporate transaction.
4. Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration.
We do not use customer account data, project files, contracts, invoices, uploaded documents, workspace content, or user-submitted project records for cross-context behavioral advertising.
If we use advertising cookies, pixels, tags, SDKs, analytics tools, or similar technologies on our marketing websites in a way that is considered a "sale" or "sharing" under California law, we will provide a "Do Not Sell or Share My Personal Information" link or another legally required opt-out method before engaging in that activity.
Where required by law, we will honor valid opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale or sharing.
5. Sensitive Personal Information
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.
If we collect sensitive personal information in the future, we will use it only for purposes permitted by applicable law, such as account security, authentication, fraud prevention, service operation, compliance, or as otherwise disclosed at or before collection.
6. Retention
We retain personal information for as long as reasonably necessary and proportionate for the purposes for which it was collected or processed, including to provide the Services, maintain accounts, respond to inquiries, improve the Services, maintain security, prevent fraud and abuse, comply with legal obligations, resolve disputes, enforce agreements, and support backup and archival processes.
Our retention criteria include the type of information, the purpose for collection, the sensitivity of the information, operational needs, account status, security needs, legal requirements, and whether the information is still needed for the Services.
Category-based retention criteria include:
Identifiers and account information: retained for the account relationship and a reasonable period thereafter for business records, security, legal compliance, and dispute prevention.
Billing, transaction, and commercial information: retained as needed for accounting, tax, audit, chargeback, payment processing, subscription administration, and legal compliance.
Professional or employment-related information: retained as needed to administer accounts, workspaces, business relationships, product functionality, communications, and legal compliance.
Internet, device, log, cookie, and usage information: retained as needed for analytics, security, debugging, fraud prevention, service integrity, product improvement, and marketing compliance.
Geolocation-related information: retained as needed to provide location-relevant resources, improve planning tools, troubleshoot the Services, maintain security, and operate location-based features.
User-submitted content, project files, documents, workspace content, and communications: retained for the duration of the relevant account, workspace, subscription, project, or business relationship, a limited retrieval period after termination where applicable, and then according to our backup and deletion cycles.
Marketing and communication records: retained until you unsubscribe and for a reasonable period thereafter for compliance, suppression-list, and recordkeeping purposes.
Inferences: retained as needed to provide recommendations, improve user experience, operate the Services, and maintain business records.
Sensitive personal information, if collected: retained only as needed for the disclosed purpose, account security, legal compliance, or other purposes permitted by law.
Backup and archived copies may persist for a limited period as part of standard retention and disaster recovery processes.
When personal information is no longer needed, we will delete, de-identify, anonymize, or aggregate it unless continued retention is required or permitted by law.
7. California Privacy Rights
California residents may have the right to:
- know the categories of personal information collected, sources, purposes, and categories of recipients;
- request access to specific pieces of personal information, subject to legal limitations;
- request correction of inaccurate personal information;
- request deletion of personal information, subject to exceptions;
- obtain a copy of certain personal information;
- opt out of sale or sharing, if applicable;
- limit certain uses or disclosures of sensitive personal information, where applicable; and
- be free from unlawful discrimination for exercising privacy rights.
We will not discriminate against you for exercising privacy rights.
8. How to Exercise Your Rights
To submit a verifiable consumer request, contact us at:
GridHome Group LLC
New York, NY
Email: [email protected]
Legal notices may be sent to:
GridHome Group LLC
c/o Northwest Registered Agent LLC
418 Broadway, STE N
Albany, NY 12207
We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf, subject to verification of the request and the agent's authority.
9. More Information
For additional information about how we collect, use, disclose, retain, and protect personal information, and how eligible users may exercise privacy rights, please review our Privacy Policy.
10. Changes to This Notice
We may update this Notice from time to time. If we make material changes, we will post the updated Notice and revise the effective date. Where required by law, we may provide additional notice.